Root Cause Analysis using Ishikawa Diagram

 


Based on Ishikawa Analysis, 12 main causes of the problem were identified.

From this list, 3 Quick Wins were determined.


Unclear escalation from IR situation to Emergency Situation

Unavailability of Emergency procedures

QUICK WIN #1 - Incomprehensive Emergency contact list

OTF unable to identify IR Triggering events

QUICK WIN #2 - Incomplete IFT Assessment for IRL

Unclear IRL role during Emergency Tier situation

Unclear demarcation between IRL PGCC vs IRL ABT roles

Unclear IR Trigger Criteria

QUICK WIN #3 - Incomprehensive IR Drill plan

Combined IR Situation Log & Post Review Log

Underutilized EAT

Unclear RM//SAP post IR situation


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